Eric Dombach’s ten commandments of customer service

Eric Dombach is best known for being one of the leading business coaches in the industry. In just five years, he was able to establish himself through his coaching franchise, which he sold for $1 million.

From Eric Dombach

According to Dombach, the key to being a successful entrepreneur, leader, and business coach is to provide excellent customer service to clients. The following is his ten commandments of customer service:

• Don’t expect clients to tolerate client service mistakes.

• Always do what has been said to be done and when to do it.

• A promise that is not absolutely sure to be kept should never be made. Eric Dombach says that promise-breaking is the same as lying.

• Never try to remember promises. Instead, they should be written on a task list.

• It should be remembered that unacknowledged communication is a profound form of disrespect.

• Reply to every inbound e-mail or phone call within half the time clients expect it.

• Review the task list before the day ends to make sure no promises have been broken.

• Re-negotiate before the deadline if a promise might not be kept.

• Always use auto-responders and voice mail messages to communicate absence to avoid conveying non-response.

• In breaking promises, communication technology problems are never acceptable excuses.

From Eric Dombach

Dombach says that practicing these commandments would strengthen the credibility of a business coach, through which clients will see that a business coach can be trusted. More importantly, it is through these commandments that coaches can show their courtesy to their clients, which can be a powerful source of positive feedback.

From Eric Dombach

For more information, visit the official website of The Coaches’ Coach.